Trainer

We are seeking a passionate and experienced Trainer to join our team. You will play a key role in developing and delivering high-quality training to our staff and volunteers, ensuring they have the knowledge and skills to provide the best possible support to our clients.

Key Responsibilities:

• Design, develop, and deliver engaging and effective training programs on a range of topics, including but not limited to:
  • Advice skills and techniques
  • Client interviewing and communication
  • Benefit eligibility and welfare rights
  • Data protection and confidentiality
  • Equality, diversity, and inclusion
• Assess training needs and develop individual learning plans for trainees.
• Monitor trainee progress and provide ongoing support and feedback.
• Maintain accurate records of training activities and participant performance.
• Contribute to the development and maintenance of training materials and resources.
• Stay up-to-date with relevant legislation, regulations, and best practices in adult learning.
• Promote a positive and supportive learning environment.
• Contribute to the wider work of the organization as required.
• Providing constructive and supportive feedback to advisers on their casework.
• Identifying areas of good practice and areas for improvement in advice delivery.

• Contribute to the development and maintenance of quality assurance procedures and standards.

 

 

 

Essential Skills and Experience:

• Proven experience in designing and delivering engaging and effective training programs for adults.
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal and communication skills with the ability to build rapport and establish effective relationships with trainees.
• In-depth knowledge of adult learning principles and best practices.
• Excellent IT skills, including proficiency in Microsoft Office Suite and learning management systems.
• Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.
• Commitment to the aims and principles of Citizens Advice.

Desirable Skills and Experience:

• Experience of working within the advice sector.
• Knowledge of relevant legislation, including benefits and welfare rights.
• Experience of using a variety of training methodologies, including blended learning.
• Membership of a relevant professional body (e.g., Chartered Institute of Personnel and Development).

Application Via CV to emma@citizensadvice-doncasterborough.org

The post will be subject to a 4-month probationary period.

Full time 37 hours per week Monday - Friday 

The Post is subject to funding In the unlikely event that funding is reduced or withdrawn, hours may be reduced or withdrawn accordingly following appropriate notice.

A full-time post holder will be entitled to 38 days annual leave which are inclusive of the 8 normal bank holidays and 4 associated days. Holiday entitlement is pro-rata for part-time employees.  The leave year runs from 1^st April to 31^st March.