Debt Adviser

We're seeking a compassionate Debt Adviser to provide essential support to individuals and families in financial difficulty. You will work across our Doncaster offices and community outreach locations to deliver high-quality debt advice services.

As a Debt Adviser, you will play a crucial role in assisting clients in managing their debts and improving their financial situations. You will provide expert advice and support, helping clients understand their options and develop effective strategies for debt repayment. This position requires strong communication skills, a keen analytical mind, and a passion for helping others achieve financial stability.

If you have Debt advice experience, are passionate about supporting individuals and families in need, and are interested in joining a dedicated, professional team we would love to hear from you.

Job Purpose

To provide high-quality, impartial debt advice to clients, helping them to manage their financial difficulties and achieve sustainable solutions.

Key Responsibilities:

• Client Intake and Assessment:
  • Conduct initial assessments to understand clients' financial circumstances and identify their needs.
  • Gather relevant information, such as income, expenditure, and debt levels.
  • Assess clients' eligibility for benefits, grants, and other forms of financial assistance.
• Debt Advice:
  • Provide clear and concise advice on debt management strategies, including budgeting, debt consolidation, and debt relief options.
  • Assist clients in developing realistic and achievable debt repayment plans.
  • Advise clients on their rights and responsibilities regarding debt, including debt collection practices and legal procedures.
• Benefits and Entitlements:
  • Help clients check eligibility  benefits and grants such as Universal Credit, housing benefit, and council tax reduction.
• Negotiations with Creditors:
  • Negotiate with creditors on behalf of clients to secure more favorable repayment terms.
  • Liaise with creditors to prevent or resolve debt-related issues.
• Referral and Signposting:
  • Refer clients to other agencies or services, such as housing advice, mental health support, or legal aid, as needed.
  • Signpost clients to relevant resources and information.
• Record Keeping and Administration:
  • Maintain accurate and up-to-date records of client interactions and casework.
  • Comply with data protection regulations and confidentiality requirements.
  • Complete relevant administrative tasks, such as reporting and data entry.

Desirable Skills and Qualifications:

• Strong understanding of debt and benefits legislation and regulations.
• Excellent interpersonal and communication skills.
• A Debt Relief Order (DRO) registered intermediary or working towards
• Ability to empathize with clients and build rapport.
• Strong problem-solving and decision-making skills.
• Numeracy skills to analyze financial information.
• IT literacy, including proficiency in relevant software.
• Ability to work under pressure and manage a busy workload.
• Experience in a debt advice or similar role.
• Relevant qualifications in financial advice or a related field (e.g., Level 3 Certificate in Credit Advice or equivalent).

In accordance with Citizens Advice national policy we require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Application Via CV to emma@citizensadvice-doncasterborough.org

The post will be subject to a 4-month probationary period.

Full time 37 hours per week Monday - Friday

The Post is subject to MAPS funding In the unlikely event that funding is reduced or withdrawn, hours may be reduced or withdrawn accordingly following appropriate notice.

A full-time post holder will be entitled to 38 days annual leave which are inclusive of the 8 normal bank holidays and 4 associated days. Holiday entitlement is pro-rata for part-time employees.  The leave year runs from 1^st April to 31^st March.